LENOVO® WARRANTY SERVICES Lenovo® offers a comprehensive portfolio of services that support the full lifecycle of your Lenovo IT assets. We partner with you to provide a single source solution designed specifically to address the needs of your organization, whether you're a one-person business or a global enterprise. At every stage from planning, deployment, support to asset recovery, we offer the expertise and services you need to more accurately budget for IT expenses, deliver better SLAs and generate greater end-user satisfaction. Our award-winning services can optimize the productivity and satisfaction of your workforce by reducing downtime and ensuring you and your IT staff can focus on business critical issues. Let Lenovo Services unique offerings and expertise help you get the most out of your PC investment. Why Lenovo? • No one knows our products like we do. The best products deserve the best service. • Lenovo's tech support has been recognized around the globe as consistently best-in-class from industry sources like TBR, Laptop Magazine, PC Magazine and IDC Dataquest. • Our global network of regional support centers offers consistent, local-language support to your organization and employees, wherever they are. • Lenovo's call answer times and call hold times consistently average less than 1 minute everywhere in the world. • Lenovo only closes a case when the issue is resolved and delivered to the customer. Competitors are unable to make a similar claim. Depot or courier Service: •Parts and labor repair coverage where shipping (including packaging) or delivery to the repair center is paid for by Lenovo. onsite/in-home Service •Parts and labor repair coverage where labor is provided onsite at your place of business or home. •Onsite + Tech Install of CRUs (Customer Replaceable Unit Parts) broadens your coverage to include onsite technician installation of CRU parts.